A Decade of Expertise
The world is moving at a pace that legacy companies can’t keep up with. Consumer expectations are higher than ever before, traditional businesses are being disrupted by more innovative competitors and technology has permeated every part of daily life.
For the last ten years, I've worked with the world's biggest companies to build things that transform customer experience, accelerate revenue growth and capitalise on advancements in technology. I’ve done this by helping them to work less like corporates and more like the companies that are disrupting them.
I’m applying everything I’ve learned so far to build an experience, product and service design practice inside the world’s most effective agency network as Managing Director, Innovation at McCann.
Who I’ve worked with
People ask me to talk about; how customer expectations are shifting and what that means for business, how legacy companies can stave of the threat of disruption from more innovative competitors and what opportunities technology presents to transform businesses from the inside.
People ask me to provide insight and comment for press and TV on digital transformation, customer experience, the startup world and new technology developments.